Each unit comes with a sofa, a seating area, a flat-screen TV with satellite channels, a well-fitted kitchen with a dining area, a safety deposit box and a private bathroom with a hairdryer. A microwave, a fridge and stovetop are also available, as well as a kettle and a coffee machine.
The apartment offers a continental or buffet breakfast.
A terrace is available for guests at Natura Volcán By Vitalclass to use.
Service quality in the hospitality industry becomes one of the most important factors for gaining a sustainable competitive advantage and customers’ confidence in the highly competitive marketplace, and therefore service quality can give the hospitality industry a great chance to create competitive differentiation for organizations.
A successful hotel delivers excellent quality service to customers, and service quality is considered the life of the apartments.
Customer satisfaction is a psychological concept that involves the feeling of well-being and pleasure that results from obtaining what one hopes for and expects from an appealing product and/or service. Customer satisfaction definition is based on the expectation disconfirmation point of view!